So you are about to lead a potentially volatile meeting. You already know there are some major disagreements. You feel like you’re sitting on a powder keg. Conflict resolution specialist Ken Sande proposes 5 questions you might ask each participant:
Briefly stated, how do you feel because of this problem?
What have you done that might have contributed to this problem?
What steps have you already taken to make things better?
What are you now willing do to help resolve this problem?
What do you suggest others do to help resolve this problem?