Love this chart from one of my favorite books on dealing with conflict by Jim Van Yperen called Making Peace — a Guide to Overcoming Church Conflict.
How in the world are we supposed to get along, anyway?
LEAVING THE LAND OF NUMB – Out now on Amazon!
donfollis.com 
Don, there's not an entry you make that I don't find worthwhile.(There's a double-negative for you to unravel.)Your personality suits blogging and tweeting. I mean that as a compliment. Many people don't "get" how to communicate in this kind of platform. You get to the point, keep it short, always ask great questions, and… done.I don't know if you read Seth Godin's blog on marketing (I'm not even that interested in marketing) but he blogs the same way. Love the style, and yours has even more important material.Brant
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